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Terms and conditions

Terms and Conditions

1. Introduction
www. (the "Site") is operated by:
Bob Martin (UK) Ltd (the "Company" or "we", "us", "our") being a company registered in England and Wales (company number: 09288818) with registered address at: Wemberham Lane, Yatton, Somerset, BS49 4BS. Our VAT number is 201 9390 33.
Your access to, and use of the Site is subject to the terms, conditions and notices set out here (the "Terms") and in our Privacy Policy and all applicable laws and regulations.
By using the Site you (also referred to as the "User") agree to be bound by the Terms. If you do not agree with any part of the Terms please refrain from using the Site.
The use of our Site by a minor is subject to the consent of a parent or guardian. If you are under 13 years old you may not use the Site. If you are under 18 years old then your parent of guardian must accept the Terms on your behalf. If they do not, you do not have our permission to use the Site.
2. Modification of the terms
We may change the Terms at any time at our sole discretion and your continued use of the Site after any such changes are made, means you agree to the new, varied terms.
3. Intellectual property
The Site and all of its contents including, but not limited to, the text, Site (as well as the organisation and layout of the Site) design, logos, graphics, icons, images and publications (the "Content") are owned and copyrighted by us (or our licensors) with all rights reserved unless otherwise noted.
All trademarks, copyright, database rights, design rights, patents and other intellectual property rights (together "IP") in the Content and any intellectual property in any software or underlying software code that is made available for download from the Site ("Software") are owned by us (or our licensors) or are otherwise used by us as permitted by applicable law. Any content that is a trade mark, logo or service mark is also a registered or unregistered trade mark of ours and/or third parties.
Nothing contained in the Terms shall be construed as conferring in any way (express or implied) any licence or right to use any IP that belongs to us (or any other third party). Where the Content is owned or copyrighted by a third party, certain restrictions may apply that you have to comply with. Where this is the case, they will be indicated on the relevant part of the Site. Except as provided in the Terms, you are not allowed use of any Content without our written permission.
If you print off, copy, download or use any part of the Site in breach of the Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any information used or copies of the materials you have made.
4. Communication sign up
If you sign up at the Site to receive communication then you will have to register your name and email address. You must ensure that the details you provide us with are correct, complete, up to date and not inappropriate in any way. You agree to inform us immediately of any changes to the information that you provided when registering.
We reserve the right for any reason to refuse access to the Site, suspend or terminate your account or remove or edit content.
5. Your use of the site
We grant you permission to use the Site providing you abide by the following rules:
(a) you may download Content, but only for informational, non-commercial, non-profitable purposes and personal use and provided that you do not remove, adapt, alter or obscure any of the information, content or notices (such as copyright and other proprietary notices) contained in the Content. You may not (without our prior written permission or in accordance with the Copyright, Designs and Patents Act 1988) reproduce, download, post, broadcast, store in any medium (including in any other website), transmit, make available to the public, or otherwise use the Content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the Content or the Site requires our prior written permission;
(b) you may not create a database by systematically downloading and storing any Content;
(c) you must not use the Site for any purpose that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
(d) you may not post or send to or from the Site, any material which you do not have permission or approval to post or transmit to the Site;
(e) you may not post or send to or from the Site anything which is technically harmful such as malicious software or harmful data; and
(f) you may not misuse the Site including, but not limited to, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of the Site; (iii) obtaining or attempting to obtain unauthorised access, via whatever means, to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on the Site or related infrastructure; by (v) using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Site, including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; or (vi) engaging in any form of illegal or offensive activity.
6. Privacy
Any personal information about you (for example, your name, address, telephone number or e-mail address) that you send to the Site will be processed by us in accordance with our Privacy Policy.
If on registration to the Site (or on amendment of your registration details) you provide us with your work, school, college, university or other non-personal email address you are confirming that you are entitled to receive emails at that address. You also agree that we may stop sending any emails to such address without notifying you if we receive a request from your employer or educational establishment (or otherwise) to stop sending emails to that address.
7. Information provided on the site
We regularly update the information contained in the Site, however while we have taken all reasonable effort to ensure that the information contained within the Site is correct, the Content on the Site may be incomplete, incorrect or out of date and may include inaccuracies or typographical errors. If errors are brought to our attention, we will try to correct them.
Any information, advice or opinion expressed in the Site is of a general nature only and are not intended to address the specific circumstances of any particular individual or entity. Nothing on the Site should be relied upon for personal, legal, financial or other decisions.
8. Links to third party web-sites
The Site may contain links to websites owned or operated by other people and not us. Such links are provided for your convenience only. Your use of any linked websites is at your risk. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
9. Linking to the site
You may link to our home page (but not to any other page), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You must not establish a link from any website that is not owned by you.  We reserve the right to withdraw linking permission without notice.
10. Service Availability
While it is our goal to minimise disruption caused by technical errors, we do not guarantee that the Site, or any software downloadable from the Site, will operate uninterrupted or error-free, that defects will be periodically corrected or that the Site is compatible with your computer, hardware or software.
11. Disclaimer
We will use reasonable skill and care in providing the Site. However, all Content is subject to change and is provided to you on an "as is" and "as available" basis without any guarantees or warranty (whether express or implied by law) to the fullest extent permitted by law.
12. Limitation and exclusion of liability
The Company accepts no responsibility and shall not be liable for any damage to, or viruses or other malicious code that may infect, your computer equipment or other property on account of your access to, use, or browsing of the Site.
In no event shall the Company be liable for any injury, loss, claim, cost, damage, penalty or any exemplary, punitive, indirect, incidental or consequential damages of any kind whether based in contract, tort, strict liability or otherwise, which arises out of or in connection with your use of the Site or the Content; any failure or delay (including, but not limited to) the use of or inability to use any component of the Site; and/or any information, software, products, services and related graphics as may be obtained through the Site.
The Content on the Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us and the Site hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Nothing in the Terms is intended to limit or exclude any statutory rights as a consumer (if any) or to exclude or limit liability for death or personal injury caused by our negligence. Nothing in the Terms shall limit or exclude any liability for fraud or fraudulent misrepresentation.
13. Events outside our control
We will not be liable or responsible for any failure to perform any obligations under the Terms, or delay in performance of any of our obligations under the Terms caused by events outside our reasonable control.
14. General
If there is a conflict between the Terms and any specific rules and/or terms and conditions which appear elsewhere on the Site and are expressly stated to take precedence, or form part of a separate agreement between us and you, those other terms will take priority.
Nothing in the Content at the Site other than the Terms, and Privacy Policy, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.
The Terms and any document expressly referred to in them represent the entire agreement between us and supersede any previous agreement, understanding or arrangement between us.
The Terms shall be deemed severable. In the event any provision is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term shall to that extent be severed from the remaining terms which shall continue to be valid and enforceable to the fullest extent permitted by law.
The Terms are not enforceable under the Contracts (Rights of Third Parties) Act 1999 by any person not a party to them.
The Terms and your use of the Site shall be governed by and construed in accordance with the laws of England. The courts of England, will have exclusive jurisdiction over any disputes arising out of, relating to or concerning the Terms and/or the Site.
15. Your concerns
If you have any concerns or questions about our Site or the Content, please contact
Thank you for visiting our Site.
Last updated 01/04/2015
Privacy Policy
This privacy policy sets out how Bob Martin Vetcare Ltd. uses and protects any information that you give Bob Martin Vetcare Ltd. when you use this website. 

Bob Martin Vetcare Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then, you can be assured that it will only be used in accordance with this privacy statement.   

Bob Martin Vetcare Ltd. may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. 

You may visit this Site without providing any personal information about yourself. Our servers may collect and hold information of visitors to this Site, but this information is held only for the period that you are using the Site and will be used on an anonymous, aggregated basis for the purposes of measuring the use of and to improve the content of this Site.
We may use cookies to enable certain functions on this Site, or to track return visits to this Site, but never to personally identify you.

Any personal information which you do communicate to us, for example your name, address or email address, will be held and processed in accordance with the requirements of the Data Protection Act 1998 and will be used only for the purposes of dealing with and responding to any such communication or fulfilling any other obligation which we owe you. When creating an account, you have the option to opt-in/out of communication from Bob Martin Vetcare Ltd. which may be by email or telephone, about products, promotions or special offers which may be of interest to you. In the event that you do not wish to be contacted for such purposes, you can amend your preferences in the 'My account' section. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to contact us on or calling us on 0844 335 0626. 

You have the right, at any time, to request a copy of the personal information that we hold about you (subject to payment of a small administrative fee) and to correct any inaccuracies.
If you choose to bookmark pages within this Site for future use, you agree that it is your responsibility to check whether any updates have been made since you last visited this Site.
This Site may contain links to Sites operated by third parties. We are not responsible for and make no representation or warranty as to the privacy practices of those third parties.
By accepting these terms and continuing to use this Site you agree that any personal data you may supply to Bob Martin may be held and processed in accordance with this Privacy Policy.

Users 13 and under
If you are aged 13 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.