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FAQ's

Below are some of the most commonly asked questions.

Application of products

Q: How often should I treat my pet for worms?
Q: What is the difference between a repellent and an insecticide?
Q: How long should I stay out of the room for after treating it with a home flea spray?
Q: My cat has a collar on - can I apply other products at the same time?
Q: How often do I need to give my pet a flea tablet?
 

Flea and Tick Treatment


Q: How long should I wait before washing my pet after applying a Spot on treatment?
Q: Is there a way I can treat my pet for ticks and worms without duplicating the flea treatment that they have already had?
Q: How long should I and my pets stay out of the room when treating my home for fleas?
Q: Can I use multiple flea treatments at the same time?
Q: Is it safe to use flea treatments on pregnant cats and dogs?
Q: Can I use flea treatments when my pet is on other medication?


About the Clear range

Q: What is the Bob martin Clear range?
Q: What is the age and weight limit of a cat or dog when using Clear?
Q: Should Clear for dogs be purchased according to the weight or size of the dog?
Q: How long after applying Clear can you bathe a dog?
Q: What age can the Clear Flea Tick Spray for Pet & Home be used on pets?
Q: Is there anything I should be aware of when using Spot On products?
Q: Can I use Spot On Dewormer and Flea Spot On at the same time?
Q: Does Spot On Dewormer for cats treat both roundworm and tapeworm?
Q: Is Double Action Spot On suitable for use on pregnant/nursing cats and dogs?
Q. How soon should a Flea Spot On be reapplied?


Ingredients

Q: Where can I find the full list of ingredients in a pet product?
Q: Is Clear the same as Frontline?

 

Nutrition

Q: What dog food is right for my dog?
Q: My dog cannot keep weight on, what should I do?
Q: At what age can I give my dog a bone?


Health and wellbeing

Q: My dog has developed a lump in its mouth, what is it?
Q: My dog is always itching his ears; how can I stop or relieve the itching?
Q: My dog has a bloodshot eye, what should I do about it?
Q: How can I tell if my dog is pregnant?
Q: How can I tell if my cat is pregnant?
Q: My dog is suffering from anxiety, what can I do to help it when out on walks and around people and noise?
Q: Why does my dog cry out when climbing onto the sofa or bed?
Q: How can I reduce the pain in my dog’s joints?


Application of products


Q: How often should I treat my pet for worms?

A: You should worm your pet every three months, or when the signs of worms reappear. Our vet, Zoe, has written a helpful column about how to spot whether your dog has worms.

Q: What’s the difference between a repellent and an insecticide?

A: A repellent is a preventative treatment, i.e. it deters insects; it doesn’t kill them. An insecticide will kill the fleas/ticks, so you should use this to quickly get rid of a burden of fleas. For more information on treating fleas, read our vet’s article.

Q: How long should I stay out of the room for after treating it with a home flea spray?

A: This will depend on what product has been used. It’s not always necessary to vacate the room so always check the label before use.

Q: My cat has a collar on - can I apply other products at the same time?

A: No. You should remove any collars - especially flea collars - before using any other product on your cat.

Q: How often do I need to give my pet a flea tablet?

A: Each Bob Martin Flea Tablet is effective within 15 minutes for a period of 24 hours. You can give your pet another tablet after 24 hours if needed.

Q: What is the Bob martin Clear range?

A: The Bob Martin Clear range is a set of pet care products that have been designed to keep your pet happy, healthy and free from Fleas, Ticks and Worms.

Q: What is the age and weight limit of a cat or dog when using Clear?

A: Clear can be used on kittens and puppies once they’re at least two months old. Dogs must weigh at least 2kg and cats at least 1kg.

Q: Should Clear for dogs be purchased according to the weight or size of the dog?

A: Yes, you should purchase the variant suitable for the weight of your dog. For example, if you have a large dog that weighs over 40kg, you would need to purchase the treatment for extra large dogs.

Q: How long after applying Clear can you bathe a dog?

A: As Clear is a topical treatment, frequent shampooing or bathing may reduce its efficiency.

Q: What age can the Clear Flea & Tick Spray for Pet & Home be used on pets?

A: You can use the spray on pets from six weeks of age.
 

Flea and Tick Treatment


Q: How long should I wait before washing my pet after applying a Spot on treatment?

A: After applying a spot on flea treatment to your cat or dog, you should wait at least 48 hours before bathing your dog. Also avoid letting dogs swim during this time or getting completely soaked in the rain (easier said than done sometimes!). Repeated bathing after 48 hours can still reduce the efficacy of some spot on treatments, so don't wash your pet too often. Washing before applying a spot on can also reduce the efficacy as it will reduce the skin oils which help spread the spot on over your pet’s body.

Q: Is there a way I can treat my pet for ticks and worms without duplicating the flea treatment that they have already had?

A: Unfortunately, there is no perfect spot on yet. Some treat fleas, worms and mites, others treat fleas and ticks, but there is nothing available to treat all flea, ticks, mites and worms in one. As a consequence, it is sometimes necessary to duplicate flea treatments. If you're not sure what to use, or what can safely be used together then do contact your vet, or get in touch with us using our free vet advice service.

Q: How long should I and my pets stay out of the room when treating my home for fleas?

A: It is important to keep animals out of the room when using a home flea spray. After spraying, ventilate the room as well as you can by opening windows. Keep dogs out for at least 4 hours, or until the spray is thoroughly dry. Cats must be kept out for 24 hours. Do not spray any pet bedding but wash it in the machine at 60 degrees -this will kill any fleas, eggs and larvae in the bedding.

Q: Can I use multiple flea treatments at the same time?

A: This really depends on which products are being used so please consult your vet before taking action. Generally, if you used a good flea treatment to start with you shouldn’t need to repeat it before a month has passed. In a situation where it seems like the spot on hasn't worked, it is likely to be an environmental issue and it is your house that needs treating. 95% of the flea lifecycle happens in your home and not on the pet so think about treating your home for fleas as well as your cat or dog.

Q: Is it safe to use flea treatments on pregnant cats and dogs?

A: This very much depends on the product. Please contact your vet for more information.

Q: Can I use flea treatments when my pet is on other medication?

A: Commonly, there are not many interactions between flea treatments and commonly used medication. However, there are occasions where this needs to be considered so please do check with your vet.

About Bob Martin Spot On products
 

Q: Is there anything I should be aware of when using Spot On products?

A: Your pet shouldn’t eat the product, so make sure they can’t lick the area of application of a Spot On before it has dried;
1. This means the Spot On has to be administered where the pet cannot lick itself
2. The pet(s) that has been treated with Spot On should be kept separate from any other pets

Q: Can I use Spot On Dewormer and Flea Spot On at the same time?

A: No, you shouldn’t use them together. You should leave at least seven days between applications.

Q: Does Spot On Dewormer for cats treat both roundworm and tapeworm?

A: No, our Spot On Dewormer only treats tapeworm - it doesn’t have an effect on roundworm. To treat both types of worms in cats, try our Bob Martin Clear Wormer Tablets for Cats.

Q: Is Double Action Spot On suitable for use on pregnant/nursing cats and dogs?

A: Based on historical information for the active ingredient in the product, there would be no immediate concerns for the use of the spot-on during pregnancy. If in doubt, seek the advice of a veterinary surgeon.

Q. How soon should a Flea Spot On be reapplied?

A. This depends on which treatment has been applied - check the product directions. Most advise treating every four weeks, however if you would like to treat sooner you can usually do so seven days after application.
 

Ingredients
 

Q: Where can I find the full list of ingredients in a pet product?

A: To find out the most up to date ingredient information about any pet product being sold in the U.K, search for it on the Veterinary Medical Directorate’s (VMD) Product Information Database here

Q: Is Clear the same as Frontline?

A: Clear contains Fipronil which is the same active ingredient used in Frontline. The strength of the Fipronil is 10% WV in both products.
 

Nutrition


Q: What dog food is right for my dog?

A: Complete dog foods contain everything your dog needs and are the best option to feed your dog. Although it may seem boring, dogs don't mind eating the same thing every mealtime - it suits their GI tracts. Every dog is different but there are so many different choices there is something to suit every animal. The important thing to remember is to get the correct type of food for your dog’s age and breed. This is especially important with large breed dogs and when your pet is a puppy. All information relating to this should be clearly labelled on the dog food packaging.

Q: My dog cannot keep weight on, what should I do?

A: There are many possible causes for why your dog may keep losing weight. Worms are obviously a concern so ensure your dog is up to date with worming treatment (this should be done at least 4 times a year). If this is up to date but your dog still can't keep the weight on, then have your dog checked over by your vet. Other common causes of weight loss in dogs include parasites, incorrect food choices, diabetes, liver disease, kidneys disease, pancreatic problems and many more.

Q: At what age can I give my dog a bone?

A: It is not generally advised to feed actual bones to dogs because fine sections can break off and get lodged or they can damage your pet’s teeth. Raw hide bones (pig skin) are a better option but should still be supervised as large pieces can break off and become stuck in your dog’s intestines. Various rubber toys are available and these can be filled with tasty treats to keep your dog’s teeth engaged! Dogs with their puppy teeth shouldn't be given anything very hard to chew so avoid any hard toys/chews until the adult teeth are through at around 6 months of age. Always supervise your dog with any bones/bone like chews.

Health and wellbeing


Q: My dog has developed a lump in its mouth, what is it?

A: Lumps in dog’s mouths can often be benign but, there are also some very nasty, malignant lumps to be aware of. It is always best to take your pet to the vets for a check. Biopsies may be necessary to get a definite diagnosis but they are worth doing as malignant mouth lumps left untreated can quickly cause serious problems.

Q: My dog is always itching his ears; how can I stop or relieve the itching?

A: Itchy ears can occur for a number of different reasons. Allergies, ear infections and mites will all result in your dog rubbing or scratching at their ears, or sometimes just shaking their head. The most common cause of itchy ears in puppies is ear mites and the most common cause in adults is an ear infection. Normal dog ears should be clean with no excess wax and the skin should be pale and not red. If there is a lot of wax or a nasty smell coming from your dog’s ear, then they likely have an infection. It is advisable to take your dog to the vet as it is important to check that the ear drums are intact before any treatment is given. Some ear drops are toxic to the middle ear and can result in your dog going deaf if they are used when the ear drum is ruptured. Ear mites will result in your dog’s ears becoming very waxy. Often the wax is very dark and looks a bit like coffee grounds. Cleaning with dog ear wipes or solution can help as this will remove the wax and will often drown the mites. However normally some kind of mite treatment will also be needed such as a spot on treatment or ear drops. Dogs with floppy ears or dogs that often go swimming and get water in their ears are often predisposed to ear infections. It is advisable to check your dog’s ears regularly and if they are prone to infections then regular cleaning is advised. Use a good quality ear cleaner as this will acidify the ear making it unfavourable to bacteria, and will also help break down any wax. Warm the cleaner before applying by putting it in your pocket for half an hour before applying. This can help with dogs that really resent having their ears cleaned. After applying, massage the ear base for 30-60seconds. This is the most important step as it will make sure the cleaner gets right to the base of the ear and will break any wax down that is deep within the ear. After this use a piece of cotton wool to wipe out any excess cleaner. Do not worry too much about damaging the ear drum.

Q: My dog has a bloodshot eye, what should I do about it?

A: Dogs that have very prominent eyes such as Shih Tzus and Pugs can sometimes bruise their eyes if they have walked into something. As long as they still have their eye open wide and there is no discharge then this is unlikely to be anything to worry about and should resolve on its own. Sometimes bruising can occur with more serious injury, for example if a dog has been hit by a car or if they develop high blood pressure. Your dog will be quiet and will often show other signs of injury or illness if this is the case. If you're dog seems unwell, their eye is closed, they have a clear or yellow discharge or are rubbing at their eye as well then it is advisable to take your dog to the vets.

Q: How can I tell if my dog is pregnant?

A: As a general rule, if your dog is pregnant then their abdomen will start to get a bit rounder and their mammary glands will develop. This doesn't often happen or show until the last 3-4 weeks of pregnancy, depending on how many puppies a bitch is carrying. Dogs can sometimes have false pregnancies when they will get mammary development and can even produce milk, making enlarged mammary glands an unreliable indicator of pregnancy. The only reliable why to know for sure if your bitch is pregnant is to have them scanned by a vet. Most vets can diagnose pregnancy from 3 weeks onwards.

Q: How can I tell if my cat is pregnant?

A: As a general rule cats will show mammary development and their abdomen will start to look a little bit rounder depending on how many kittens they are carrying. Experienced vets and breeders can sometimes diagnose pregnancy by feel. Small round lumps can be felt from about 3 weeks onwards in some cats, however, these can easily be confused with faeces or the bladder even in experienced hands. The only way to be 100% sure that your cat is pregnant is to have them scanned by a vet. Most vets can diagnose pregnancy from 3 weeks onwards.

Q: My dog is suffering from anxiety, what can I do to help it when out on walks and around people and noise?

A: Anxiety in dogs can happen for a number of reasons, however it is normally because a dog has not been socialised properly when they were a puppy. It is really important to try and expose puppies to all sorts of scary things, dogs and people between the ages of 9-14 weeks to try and prevent anxiety when they are older. Some dogs may also have had a bad experience leading to anxiety. Unfortunately, there is no quick fix and time and patience are needed. The key to changing behaviour is changing the way your dog feels about the stimulus. This can be done by keeping the stimulus far enough away that it does not produce a reaction and rewarding your dog for being calm. This is called desensitisation training and can be carried out with anything from people to cars. Desensitisation to noises can be carried out by recording the noise that your dog is scared of and initially playing it quietly so that it does not elicit a response. As your dog gets used to the noise gradually increase the volume. You can also purchase CDs with recordings of noises that dogs are commonly scared of such as fireworks. Some dogs are so anxious that training alone is not enough and you may need help from a vet or specialist behaviourist. Dog trainers unfortunately do not have to hold any qualifications to be able to advertise. Try to find an APBC (The Association of Pet Behaviour Counsellors) registered behaviourist. These trainers have to have undergone a certain amount of training and are closely monitored before they can join this group.

Q: Why does my dog cry out when climbing onto the sofa or bed?

A: As dogs get older they very commonly develop arthritis in their joints, and this could be the cause of the discomfort in your pet. If the problem persists, we advise that you seek professional advice from your vet.

Q: How can I reduce the pain in my dog’s joints?

A: As dogs get older they very commonly develop arthritis in their joints. There are a number of things that can be done though unfortunately there is no cure.
1. Make sure your dog is the correct weight. If your dog is even slightly overweight this can vastly increase the pressure on joints. A recent study showed reducing your dog’s weight by just 10% resulted in the same reduction in lameness as starting your dog on anti-inflammatory medication.
2. Use supplements. Joint and mobility supplements containing glucosamine, chondroitin, MSM and fish oils are available to try and help reduce inflammation in joints. Recent research has shown that fish oils, especially green lipped mussel, may be the best type of supplement to use.
3. If your dog is very sore and stiff, then take them to the vet. Pain killing medication, acupuncture and laser treatment are now widely available and can drastically improve your dog’s quality of life if they are very sore.

 

Still can’t find what you’re looking for? Give us a call on 0844 748 0108 or email info@bobmartin.co.uk or visit our advice centre. For more contact details and to check our opening hours please visit the contact us page.