Buying veterinary medicines online
We are registered as a Veterinary Practice Premises with the Royal College of Veterinary Surgeons.
Our premises reference number is: 7059400.
You can verify our status by contacting the RCVS directly, their contact details are available on the RCVS website.
Our RQP (Responsible Qualified Person) is John Cadogan Campbell (BVM&S BSc MRCVS). Reference number: 0314480.
This can be verified by visiting the register list at RCVS.
Owner & registered business address
The owner of the business is Bob Martin Vetcare Limited:
Bob Martin Vetcare Ltd
Company No 09288818
VAT No. 201 9390 33
Company Registered in England
Veterinary Medicines Directorate
The Veterinary Medicines Directorate (VMD) is the government agency responsible for issues concerning the use and manufacture of veterinary medicines in the UK.
The Summary of Product Characteristics (SPCs) for all the medicinal products sold on this site are available from the Veterinary Medicine’s Directorate Product Information Database.
No effective medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about when a veterinary medicine is first licensed, but those which occur rarely or are specific for certain breeds or groups of animals only come to light later when the products are used more widely.
In the event of an adverse reaction to any medicinal product, it should be reported to the Veterinary Medicines Directorate using this form, you should also report it to your vet.
Guidance for animals owners
For guidance and advice for animal owners please visit the DEFRA website.
Complaints about veterinary medicine
If you have a complaint about a veterinary medicine that you do not feel that Bob Martin Vetcare Ltd has resolved satisfactorily, you can contact the VMD
Please note that this relates solely to Veterinary Medicines and should not relate to general non-medicinal products.
Many of the items we sell need a Veterinary Prescription. These products are classified as a POM-V (Prescription Only Medicine). These products can only be supplied if you have a written veterinary prescription. Veterinary prescriptions must be written in accordance with UK regulations and signed and dated by a Veterinary Surgeon who is registered in either the UK or Europe.
Each prescription is a legal document containing the written instructions your Vet has provided outlining which medication is needed, the amount to be supplied, the dosage, whether it is eligible for repeats or not, details about the animal, the Veterinary Surgeon who has prescribed it and confirmation that the animal is under veterinary care.
Does my vet issue a prescription?
Yes, your vet is legally obliged to issue you with a prescription but are allowed to make a reasonable charge for doing so. This is normally a nominal fee and should not be excessive or prevent you from purchasing a product. From our experience, most vets charge around £8-£12 but it can be more or less than this.
How long are they valid for?
Under UK law each prescription is valid for a maximum of six months from the date it is signed by a vet. This is restricted to 28 days for Controlled Drugs (these fall under the Controlled Drugs listed in Schedules 2-4 of the Misuse of Drugs Regulations 2001 and your vet will be able to advise which drugs this relates to. More information on these is also provided below).
Please check your prescription expiry date, as we will be unable to supply medicine past this date without a new prescription.
What happens if my pet requires long term treatment?
If your pet has a long term condition, please ensure you get your vet to enter the number of repeats your prescription allows. This will enable you to re-order up to the maximum number of repeats without you having to obtain a new prescription from your vet every time, saving you further time and money. Once your prescription expires or you have used up all your repeats, you will then need to supply a new prescription from your vet.
If your pet requires long-term treatment make sure to have your vet fill in the number of repeats your prescription allows. This will allow you to re-order without having to provide a new prescription each time. Once all repeats have been used, or your prescription expires, you will need to provide a new prescription.
Please note that repeats are restricted to 28 days for Controlled Drugs (these fall under the Controlled Drugs listed in Schedules 2-4 of the Misuse of Drugs Regulations 2001 - your vet will be able to advise if your medication falls under this category and the drugs this relates to).
How do I supply a prescription to you?
Prescriptions can be posted, emailed, faxed or uploaded to us. However, medications classed as Controlled Drugs, such as such as Epiphen/Phenobarbitone, require a hard copy to be posted to us (if you have not already submitted it to us and we do not already have it on file). The full quantity of medication allowed on the prescription must also be purchased within 28 days of the date signed.
When submitting your prescription to us by post, fax or email please ensure you write your order number on the top of the prescription. This will speed up processing of your order. When ordering online you can select a valid prescription previously submitted, upload a new one (excludes controlled medication) or confirm how you will be sending your prescription to us (e.g. by fax/post/email).
Classification of veterinary medicines
The main authorised veterinary medicines are:
- Prescription-only Medicine – Veterinarian - abbreviated to POM-V.
- Prescription-only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) - abbreviated to POM-VPS.
- Non-Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person - abbreviated to NFA-VPS.
- Authorised Veterinary Medicine – General Sales List - abbreviated to AVM-GSL.
Within POM-V Prescription Only Medications, there are "Controlled drugs" (CDs) which are substances defined in the Misuse of Drugs Regulations (MDR) 2001 and the MDR (Northern Ireland) 2002 that are widely and routinely used in veterinary and human medicine. In the UK, the Home Office has responsibility for the regulations on the storage, supply, dispensing and destruction of CDs. In Northern Ireland, this responsibility falls to the Department of Health, Social Services and Public Safety (DHSSPS). Your vet will be able to let you know more information about these if applicable.
These Controlled Drugs, such as such as Epiphen/Phenobarbitone, require a hard copy of the original prescription to be posted to us if we do not already have it on file. The full quantity of medication allowed on the prescription must also be purchased within 28 days of the date signed. With the exception of drugs falling under Schedule 5, repeat prescriptions of these products are not allowed.
All Controlled Drugs are listed in five Schedules as follows:
- Schedule 1 Controlled Drugs have little or no therapeutic value and are subject to the greatest restrictions. They are not used in veterinary medicines.
- Schedule 2 Controlled Drugs have therapeutic value but are highly addictive such as pethidine. Their use is strictly controlled.
- Schedule 3 Controlled Drugs are similar to Schedule 2 drugs but are less controlled. They include barbiturates and some benzodiazepines.
- Schedule 4 Controlled Drugs contain most of the benzodiazepines and also anabolic and androgenic steroids.
- Schedule 5 Controlled Drugs include preparations such as codeine or morphine in very low strength, so that they present little or no risk of misuse and are subject to the least controls.